When should I open a dispute on bloxstrike.net?

Open a dispute when the gift never showed up in your BloxStrike inbox after 5+ minutes, when the wrong SKU was sent (e.g. you ordered a 3,100 Credits pack and got a 950), when the wrong quantity was delivered (you ordered 2 packs and only got 1), or when the gifter username doesn't match the alt-account username on the order. Don't open a dispute for buyer's remorse or if you misread the SKU when you ordered.

How does the escrow guarantee work?

When you place an order, the cash you spent is debited from your wallet and held in escrow. It does NOT move to the vendor at order time. It only moves when you click Confirm receipt or 30 minutes pass after the vendor marked the order sent without a dispute being opened. If you click Dispute within those 30 minutes, the escrow stays locked. The vendor cannot touch it until an operator reviews.

How long do refunds take?

If your dispute is resolved in your favor, the funds reappear in your bloxstrike.net wallet immediately. From there you can spend the wallet balance on your next order — no need to deposit again. The wallet itself is non-refundable to your card or crypto wallet (per D014). If you want to drain the wallet to zero, place orders until it's spent.

Disputes and refunds on bloxstrike.net

Q: How do I open a dispute?

In your dashboard, the Delivered order has a Dispute button. Click it, write a short description of what went wrong (one paragraph is fine), and submit. The order flips to DISPUTED status; the auto-confirm cron skips this order; an operator reviews. You cannot dispute within 5 minutes of the vendor marking sent — that's an anti-grief window because BloxStrike's gift inbox sometimes takes a minute or two to update.

What happens when a vendor doesn't deliver, when a gift never shows up in your BloxStrike inbox, or when you and the vendor disagree on what was sent. Step-by-step.

Most orders on bloxstrike.net complete without issue — vendor accepts within minutes, gifts the credits in BloxStrike, you confirm, funds release. But sometimes things go wrong: the vendor stalls, the gift never arrives, the wrong SKU shows up, or the buyer claims they didn't receive something they actually did.

Here's how the dispute system protects you regardless of which side stalls.

The escrow guarantee

When you place an order, the cash you spent is debited from your wallet and held in escrow (in our TransactionLedger accounting under the escrow partition). It does NOT move to the vendor at order time. It only moves to the vendor when:

You click Confirm receipt, OR
30 minutes pass after the vendor marked the order "sent" without a dispute being opened.

If you click Dispute within those 30 minutes, the escrow stays locked. The vendor cannot touch it. An operator (us) reviews the case and either releases to the vendor or refunds you.

How to confirm a delivery

When the vendor marks the order sent, your dashboard flips the order to Delivered. Open BloxStrike, check your gift inbox. The gift will be from the vendor's verified alt account (the one shown on the order — never the vendor's main).

If the right credits or skin landed, click Confirm receipt. Funds release. Done.

When to open a dispute

Open a dispute when:

The gift never showed up in your BloxStrike inbox after 5+ minutes (BloxStrike's gift system can have small delays — wait the full 5 minutes).
The wrong SKU was sent (e.g. you ordered a 3,100 Credits pack and got a 950).
The wrong quantity (you ordered 2 packs and only got 1).
The gifter username doesn't match the alt-account username on the order.

Don't open a dispute when:

You changed your mind. (Buyer's remorse isn't a refundable failure — the vendor already paid Robux for the SKU.)
You misread the SKU when you ordered. Check your order details first.

How to open a dispute

In your dashboard, the Delivered order has a Dispute button. Click it, write a short description of what went wrong (one paragraph is fine), and submit. The order flips to DISPUTED status; the auto-confirm cron skips this order; an operator reviews.

You cannot dispute within 5 minutes of the vendor marking sent — that's an anti-grief window (per docs/DECISIONS.md D013). It exists because BloxStrike's gift inbox sometimes takes a minute or two to update; we'd rather you wait than file a dispute that resolves itself.

What the operator does

The operator reviews:

Your description of what went wrong.
The vendor's rebuttal (they get notified to reply).
The order metadata (vendor alt-account, SKU, quantity, timestamps).

They decide:

Resolve in vendor's favor if evidence supports the vendor (e.g. vendor's BloxStrike trade history shows the gift went through). Funds release. No reputation hit on the vendor.
Refund you if the vendor can't show evidence of fulfillment. Escrow reverses to your wallet. Vendor takes a VendorReputation.ordersDisputed + ordersFailed hit (which buyers see on future offers).

Refund timing

If your dispute is resolved in your favor, the funds reappear in your wallet immediately. From there:

For your next order, you can spend the wallet balance — no need to deposit again.
The wallet itself is non-refundable to your card or crypto wallet (per D014). If you want to drain the wallet to zero, place orders until it's spent.

Discord — flag urgent disputes

If a dispute is sitting unresolved for >24 hours, or you've been waiting on a vendor for 30+ minutes past SLA, ping the Discord. Operator response time inside Discord is much faster than the internal queue.

Disputes and refunds